Help Centre E-mail (POP3/IMAP)

Setting Up an Email Account in Apple Mail for the first time

If you have not yet set up an email account in Apple Mail, use the following steps;

1. Open Mail. The Choose a Mail Account Provider window opens.
    
2. Select Other Mail account… and click continue.
    
3. Use the following settings/information to set up your email account:
     - Name: The name you want displayed on outgoing emails.
   - Email address: Your email address.
   - Username: The email address you used above.
   - Password: The password you have set for your email address..
   - Account Type: Select either IMAP/POP..
   - Server for incoming emails: mail.{yourdomain}.
   - Server for outgoing emails: mail.{yourdomain}.
    
   Leave the default values for all other settings like Ports and Encryption method.
    
4. Click Save.
    

You can now start managing your email account with Apple Mail.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.